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Shipping & Returns

Shipping, Returns, Refunds & Cancellations

Every ĀROHI piece is handwoven and made in limited runs. The timelines below reflect that.


 

 

Shipping

Timelines. Domestic and international orders may take up to 3–4 weeks to deliver. Delivery timelines may vary subject to product availability. During sale periods, processing may take longer than usual due to increased order volume.


Expedited delivery. Write to us at info@arohiofficial.com or call +91 93546 43373 before placing your order. We will confirm whether an earlier timeline is possible for your piece.


Shipping charges.


  • Domestic orders: flat ₹500. Free on orders above ₹5,000.

  • International orders: flat ₹4,000. Free on orders above ₹50,000.


Tracking. You will receive tracking details by email once your order is dispatched.


 

 

Customs, Duties & Taxes (International Orders)

Prices on our website do not include VAT, customs, or import duties. These charges are not covered by ĀROHI and are not collected at checkout.


Duties and taxes vary from country to country and are levied per the rules and regulations set by the government of your shipping destination. They are the sole responsibility of the recipient, payable directly to the carrier or customs authority. In some cases, our delivery agent may request payment of duty charges before your order is exported from India.


If a shipment is refused or abandoned due to unpaid duties, any costs incurred — return shipping, duties, or carrier fees — will be deducted from the credit issued, where applicable.


If you are unsure of the duties applicable in your country, we recommend checking with your local customs office before ordering.


 

 

Exchanges & Credit Notes

We do not offer refunds to the original payment method, except in the case of a manufacturing defect.


You may exchange any eligible piece — for a different size, colour, or style — or receive a credit note, within 14 days of receipt.


Credit notes.


  • Issued following a quality check, within 5–7 business days of the piece reaching us.

  • Valid for a lifetime, redeemable online and offline.

  • Original shipping charges are not included, except in the case of a manufacturing defect, where the proportionate shipping cost is also credited.


 

 

Return Conditions

For an exchange or credit note to be issued, the piece must be:


  • In original condition, with original packaging and all tags attached.

  • Unworn, unwashed, and unaltered.

  • Free of makeup stains, marks, or perfume. Please take care when trying on garments.


Returns that do not meet these conditions will not be accepted and will be sent back to the customer.


 

 

Non-Returnable Items

  • Sale and discounted pieces. No exchange, return, refund, credit note, or custom sizing on orders placed during a sale period.

  • Custom and customised orders, including custom sizing.

  • Damaged Pieces.


 

 

How to Return

  1. Write to info@arohiofficial.com within 14 days of receiving your order, with your order number and reason for return.

  2. We will email you the return notes and labels. ĀROHI bears the cost of return shipping.

  3. Our delivery representative will collect the piece from your address along with the paperwork sent by email. Please keep the item packed and ready. In the rare instance a pickup cannot be arranged, we may ask you to drop the package at your local post office.

  4. Once received and quality-checked at our studio, your exchange or credit note will be processed.


Please follow our return guidelines and use our registered shipping method so the parcel can be tracked. ĀROHI cannot be held liable for garments lost in transit when returned independently.


Return address: D7, Basement, Defence Colony, New Delhi 110024.


 

 

Cancellations

  • Orders may be cancelled within 24 hours of being placed, provided they have not been dispatched. Write to info@arohiofficial.com with your order number. Eligible cancellations are refunded in full to the original payment method.

  • Orders cannot be cancelled once dispatched. From that point, our exchange and credit note policy applies.

  • Custom and customised orders cannot be cancelled once production has begun.

  • Orders placed during a sale period cannot be cancelled.


 

 

Damaged or Defective Pieces

If you believe there is a fault with your order, write to info@arohiofficial.com within 48 hours of delivery with photographs of the piece and its packaging. Confirmed manufacturing defects are eligible for repair, replacement, or a full refund — including proportionate shipping — at your choice.


 

 


Questions? Write to info@arohiofficial.com — we're happy to help.


ĀROHI is operated by AROHI OFFICIAL.